Do your customers hear about your brand through ChatGPT or Perplexity? That’s good, but do they hear about you “often”?
Getting a brand mention in an AI search engine does not necessarily mean it will keep mentioning you. And are you sure that ChatGPT, Perplexity, or Gemini accurately describes your brand?
AI search engines do not just return a list of links. They generate a direct answer, and that answer may include your brand, or it may not.
If you don’t know how to track brand mentions in AI search engines accurately, you are hurting your brand.
What Are Brand Mentions in AI?
Of course, you already know the meaning of brand mention in an AI search engine, but do you know that mentions happen in two ways?
- Mentions without a link. When AI mentions your brand without a link, it actually appears in the body of the answer, not as a direct mention. The AI is just referencing you from its training data or from sources it has indexed, without citing a specific page.
- Mentions with a citation or link. Your brand appears in the answer, and the AI either links it to your site or to a third-party page that mentions you. This is common in Perplexity, which typically shows a set of sources alongside its answers.
Both types of brand mentions in AI matter. A mention without a link still shapes how someone perceives your brand and what category you belong to.
A mention with a citation creates a direct trust signal and, in some cases, a path to your website. Together, they tell you how visible you are, how you are being described, and which sources are carrying your reputation in AI search.
How AI Search Engines Decide Which Brands to Mention
No one outside these companies has a complete map of how AI search engines choose which brands to include in their answers. But there are things we know matter.
- Training data and knowledge base. The AI has learned from a large body of text on the internet. Brands that appear frequently, consistently, and in credible sources are more likely to be part of the AI’s base knowledge.
- Current web sources. Tools like Perplexity actively query live websites when generating answers. If your brand appears on high-authority sites, in industry publications, or in content that gets cited widely, it is more likely to show up.
- Clear and consistent positioning. AI tools pick up on the language used to describe a brand across many sources. If your website, your PR coverage, your partner pages, and your reviews all describe you in similar terms, the AI can surface an accurate and confident description. If your positioning is vague or inconsistent, the AI may skip you or describe you poorly.
- Relevance to the query. If someone asks about a specific use case and your brand is associated with that use case across multiple credible sources, your chances of appearing go up.
You cannot control how AI should mention your brand. But you can influence content quality, third-party coverage, and how clearly your brand is positioned across the web.
Are Brand Mentions in Gemini, Perplexity, and ChatGPT the Same?
No!
Perplexity generates a direct answer and shows a set of cited sources alongside it, usually between four and eight links. If your brand appears in the answer, there is often a traceable source behind it.
Gemini is closely connected to Google’s search index and infrastructure. It may show AI-generated answers with inline links, similar to how Google’s AI Overviews work in search results.
ChatGPT gives conversational answers. Your brand name might appear in the answer text, described in a particular way, but you cannot see exactly which sources informed that description. For the same query, ChatGPT might mention two or three tools, place them in a short paragraph, and move on.
Because these AI tools behave differently, a single tracking method will not cover all three well. Therefore, you need an approach tailored to each one.
Which AI Search Engine Should You Focus on First?
Before we move to the steps of tracking AI brand mentions, understand which AI to track. Yes, that matters, and many brands track it all.
Here are some simple rules of thumb:
Focus on Perplexity if your audience is made up of researchers, B2B buyers, or professionals who are comparing tools and services. Perplexity is popular with people who want thorough, sourced answers before making a decision. It is also the easiest to track manually because its citations are visible.
Focus on Gemini if you rely heavily on Google search traffic and your SEO performance is central to your growth. Gemini’s close ties to Google mean that what works for your organic search presence often overlaps with what helps you appear in Gemini’s answers.
Include ChatGPT if you want to understand how a large, general audience might hear about your brand in a conversational context. ChatGPT has a broad user base and is often the first AI tool people try, even if Perplexity or Gemini are more research-oriented.
How to Track Brand Mentions in Perplexity
Method 1: Build a Prompt List for Perplexity
Before you open the tool, create a list of 20 to 50 prompts that you will test on a regular basis. Having a fixed list is important because it lets you compare results over time. If you ask different questions each week, you cannot spot trends.
Organize your prompts into three groups:
- Brand prompts
These test how Perplexity describes your company directly.
- “What is [Your Brand]?”
- “What does [Your Brand] do?”
- “[Your Brand] vs [Competitor]”
- “Is [Your Brand] good for [use case]?”
- Category prompts
These test whether your brand appears when someone searches your space.
- “Best tools for [your use case]”
- “Top agencies for [your service]”
- “How to choose a [your product category]”
- “What should I look for in a [your product type]?”
- Competitor prompts
These test whether you appear when someone is researching your rivals.
- “Alternatives to [Competitor]”
- “[Competitor] vs other options”
- “Is [Competitor] worth it?”
Use the same wording each time you run the list. Consistency is what makes the data useful.
Method 2: Manual Tracking in Perplexity
You can also manually track brand mentions in perplexity:
- Open Perplexity in a fresh thread with no prior context from earlier queries.
- Enter the prompt exactly as written in your list.
- Read the answer and note whether your brand appears, and if so, how it is described.
- Look at the sources listed alongside the answer. Note which URLs Perplexity is citing and whether any of them are your own site.
- Note which competitors appear in the same answer.
Method 3: Use a Perplexity AI Brand Mention Monitoring Tool
If you are managing multiple brands, a large prompt library, or client reporting, manually tracking brand mentions in Perplexity AI will exhaust you. Instead, use a Perplexity AI brand mention monitoring tool. It will:
- Run your prompt list automatically on a set schedule, such as weekly or daily.
- Check whether your brand appears in the answers generated by Perplexity and other AI tools.
- Track which competitors are being mentioned alongside or instead of you.
- Show you your share of recommendations, which is how often you appear compared to how often your competitors do.
- Present trends in a dashboard so you can see progress without digging through spreadsheets.
How to Track Brand Mentions in Gemini
Tracking brand mentions in Gemini follows a similar structure to Perplexity.
Method 1: Manual Testing in Gemini
You can reuse the same prompt list you built for Perplexity. Brand, category, and competitor prompts all apply here.
Follow this process:
- Open Gemini and start a fresh conversation with no prior history relevant to the query.
- Enter each prompt from your list, one at a time.
- Read the answer and note whether your brand is mentioned.
- Check any links that appear in or alongside the answer.
- Note how your brand is described and which competitors appear.
Use the same logging format as for Perplexity so that your data is comparable across tools. This makes it easier to spot where you are strong in one AI tool but weak in another.
Method 2: Semi-Automated or Automated Tracking for Gemini
For larger teams or agencies, manually running a prompt list across multiple tools every week is a significant time commitment. Some teams address this by using AI visibility platforms or custom scripts that run their prompt library on Gemini on a defined schedule, store the responses, and flag when a brand appears or disappears.
The concept is the same as with Perplexity tracking tools: automate the prompt testing, collect the responses, track brand presence, and generate a report.
The difference is that Gemini’s integration with Google’s ecosystem can make automated tracking slightly more complex, so check that any tool you use explicitly supports Gemini before committing.
How to Track Brand Mentions in ChatGPT
Method 1: Manual Brand Mention Checks in ChatGPT
ChatGPT does not show users a public list of sources in the same way Perplexity does. The answers are conversational, and citations are not displayed by default in most interaction modes. This makes tracking brand mentions in ChatGPT more of a sampling exercise than a precise audit.
That said, it is still worth doing. Here is how:
- Use the same prompt library you built for Perplexity and Gemini.
- Test each prompt in a fresh chat so that previous responses do not influence the answer.
- Try two or three variations of the wording for each prompt. ChatGPT’s answers can vary more than Perplexity’s depending on how a question is phrased.
- Note whether your brand appears and how it is described.
Log the results in the same format you use for the other tools. Even without source URLs, knowing whether you appear and how you are described is useful competitive intelligence.
Method 2: AI Visibility Tools for ChatGPT
Some AI visibility platforms include the ability to run prompt tests in ChatGPT or against models similar to it. These tools work by running your prompt list at scale, detecting whether your brand appears in the generated answers, and comparing your presence against your competitors.
It is worth being clear that this is still based on sampling. No tool can show you every conversation that every user has ever had in ChatGPT. What you get is a structured sample across a defined set of prompts, which is enough to see patterns and make decisions.
When Manual Tracking Is Enough and When AI Tools Make Sense
Manual tracking is enough when:
- You are tracking one brand.
- Your prompt list has fewer than 30 to 50 prompts.
- You are checking one or two AI tools.
- You are running checks monthly rather than weekly.
- You have someone who can spend two to three hours a month on this.
AI visibility tools make more sense when:
- You manage multiple brands, markets, or regions.
- Your prompt library has grown large enough that manual runs take too long.
- You need weekly or more frequent tracking.
- You are producing AI visibility reports for leadership or external clients.
- You need consistent, comparable data over time without relying on manual effort.
How to Improve Your Brand Mentions in AI Search Engines
- Clarify your brand positioning. Make it obvious on your website what you do, who you do it for, and what makes you different. AI tools pick up on the language used consistently across sources. Vague or conflicting positioning makes it harder for them to place you accurately.
- Create or update pages that directly answer your tracked prompts. If you are invisible when someone asks “best tools for [use case]” and that is a priority query for you, create a page that addresses that question clearly. AI tools surface content that answers questions well.
- Improve internal linking and structured data. Good site architecture helps AI tools understand what your site is about. Use structured data where relevant and make sure your key pages are easy to find and well-linked.
- Get your brand featured on sites that AI tools already cite. Look at the sources that appear in the Perplexity answers for your priority prompts. If the same publications or review sites appear repeatedly, those are the places worth pursuing for coverage, mentions, or contributions.
For agencies, this process can become a recurring AI visibility service: track brand mentions in AI search, produce a monthly report, and use the gaps to brief the content, SEO, and PR teams.
Conclusion
Brand mentions in AI search engines directly influence how buyers perceive your brand, compare you to competitors, and decide whether you are part of their consideration set.
Tracking brand mentions early and consistently with AI helps you understand and change this. Use those insights to improve their visibility and authority.
FAQs
How often should I check brand mentions in Perplexity and Gemini?
Monthly tracking works for most brands, while weekly checks are better for competitive industries or active campaigns. Consistency matters most.
What if my brand does not show up at all?
Your brand likely lacks strong visibility across trusted sources. Improve your website, third-party mentions, reviews, and industry coverage.
How do I see if competitors are getting more mentions than us in AI search?
Track competitor-related prompts and compare how often your brand appears alongside them to measure visibility share.
How can I get AI tools to start mentioning my brand more often?
Strengthen brand positioning, publish helpful content, and build authority through trusted publications, directories, and review platforms.
What if Perplexity or Gemini gets facts about my brand wrong?
Update your website, correct inaccurate third-party sources, and create clear, authoritative content to reinforce accurate brand information.
